Terms and Conditions

Please read these terms and conditions in their entirety prior to ordering goods.

Security

Field & Moor realise that one of the greatest worries that people have about purchasing on the web is that of security.

The Field & Moor Website is scanned on a daily basis by a specialist outside company to ensure that there are no known hacker vulnerabilities, ensuring that the data you enter stays secure. 

About SSL Certificates

This website is secured using a Verisign Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. 

 We also offer secure payment options - You can choose to either phone Field & Moor with your credit card details for manual entry through our credit card terminal or to pay on-line using a payment gateway. Our payment gateway is provided by ProTx; they provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK and are the largest independent Payment Service Provider in the country. ProTx solely handles your card details on their secure server where they run extensive security checks and obtain card authorisation. The merchant (Field & Moor) never has access to your credit card details. The only information that Field & Moor holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. If you have any worries about security please feel free to contact us.

ProTx, as you would expect have extensive experience in security and you can view their security statement here.

Prices

All prices are in UK Pounds Sterling and include VAT @ 17.5% except for books and children's clothing which are zero rated. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside the EEC will have VAT deducted from the total before any money is taken from the card and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependant on the size of the order and the destination please allow a minimum charge of £5.00.

Product Descriptions

Field & Moor attempts to be as accurate as possible. However, Field & Moor does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Field & Moor is not as described, your sole remedy is to return it in unused condition.

Under 18's

Field & Moor does not sell products purchased by children. We sell under 18's products purchased by adults. If you are under 18, you may use Field and Moor Store only with the involvement of a parent or guardian.  We reserve the right to request proof of age when purchasing knives.

Delivery

Field & Moor aim to process your order as soon as possible, generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for 'in stock' items are 3-4 working days from receipt of order.

Where possible we offer an express delivery service whereby, if the order has been received by 1400hrs on a working day, we will process the order that day and ship on a next working day service. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

Cancellation period

Customers have the right to cancel any order for stock items up to 7 days after the day the goods were delivered, the customer is responsible for returning the goods to Field & Moor before repayment can be made, Field & Moor will refund the cost of the goods (not any postage) within 30 days of cancellation, providing the goods have been returned unused, undamaged and fit for re-sale. Field & Moor reserve the right to charge a handling charge

Complaints Procedure

All complaints should be addressed to:

Field & Moor

83 Chapel Field

Great Barford

Bedford

MK44 3JT

Alternatively you may email by info@fieldandmoor.co.uk , or by telephone on 01234 870545

Returns Policy

Please enclose a note for reason for return. Field & Moor do not accept any responsibility for paying the costs involved in returning goods to Field & Moor The costs incurred in sending unwanted items back to Field & Moor are the responsibility of the customer, we also advise that proof of postage is obtained as we are not liable for items lost in transit and ask that original packaging is returned. All Field & Moor products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 7 days of receipt. If you would like to return an item and it is outside the 7 day period, you have up to three months to send the goods back to us for a credit note or an exchange. Returned goods are inspected in our returns department and replacements, exchanges, credits or refunds are carried out within 7 working days and replacement goods are subject to availability.

Faulty Products

If you believe a product of ours to be faulty from the point of sale you have 3 weeks to reject the product. The item must be in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault, be it discount off an identical product or in-house repair, the customer will be informed via email or telephone as to our decision.

Delays

The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. Field & Moor shall not be responsible for any delay unless it arises from our willful acts or negligence.

Sub-contracting

We may sub-contract all or part of the work entrusted to us by the customer, on terms that any such sub-contractor shall have all the rights and benefits contained in these Terms and Conditions. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.

Stock Levels

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

Environmental Policy

It is part of our environmental policy that we use recycled materials such as used cardboard boxes and bubble wrap for our customers goods packaging. All the packaging that is un-useable is recycled also.

Privacy

Field & Moor holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website. We WILL NOT pass your name and address to ANY third parties. All newsletter e-mails sent will include instructions of how to remove yourself from the mailing list.

Your statutory rights are not affected by these terms and conditions.