Delivery Field & Moor aim to process your order as soon as possible, generally we process orders placed on a working day before 1400hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for 'in stock' items are 3-4 working days from receipt of order. Where possible we offer an express delivery service whereby, if the order has been received by 1400hrs on a working day, we will process the order that day and ship on a next working day service. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service. Returns Policy All returned goods must be accompanied with a returns form which is downloadable from the returns section of our website. Field & Moor do not accept any responsibility for paying the costs involved in returning goods to Field & Moor The costs incurred in sending unwanted items back to Field & Moor are the responsibility of the customer, we also advise that proof of postage is obtained as we are not liable for items lost in transit and ask that original packaging is returned. All Field & Moor products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 7 days of receipt. If you would like to return an item and it is outside the 7 day period, you have up to three months to send the goods back to us for a credit note or an exchange. Returned goods are inspected in our returns department and replacements, exchanges, credits or refunds are carried out within 7 working days and replacement goods are subject to availability. Faulty Products If you believe a product of ours to be faulty from the point of sale you have 3 weeks to reject the product. The item must be in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault, be it discount off an identical product or in-house repair, the customer will be informed via email or telephone as to our decision. |
