Terms & Conditions
This page states the Terms and Conditions under which you use www.fieldandmoor.co.uk.
Please note that any use of this website means you agree to the Following Terms and Conditions.
Eligibility to Purchase
To make purchases through this site, you will need to provide your personal details such as name, address, contact number and email address. Furthermore, when you order you will be required to provide valid payment details whereby you agree we can use the details to conduct appropriate anti- fraud checks. This is done through the Shopify payment gateway.
We accept the following forms of payment.
- America Express
- Shopify Pay
- Apple Pay
- Google Pay.
Payment can be made only using the methods above, and payment for your full order will be taken immediately. The total amount you pay is the same regardless of the payment method. Be assured that all payments are secure and are handled by Shopify services and Barclays Bank.
All agreements of your offer to purchase are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery.
In the event of items, you have ordered are not available, you will be contacted, and full refund offered if an alternative is not suitable.
If Field & Moor are only able to partially fulfil your order, there is the facility on the site to register an interest in being contacted when the product is back in stock by email.
Field & Moor doesn’t seek to take pre-payments for unfulfilled orders. In the event of an error, payments will be reconciled on despatch and a refund will be proceed for any unavailable goods will be made.
Field & Moor aim to deliver all orders as quickly as possible, in order that you can enjoy your purchase. We use DPD for all our UK deliveries, and DHL for our European deliveries. Delivery times stated on the website are not a guarantee and are based on approximations. This is partly due to third party factors which may cause delays and working day timings during the week v weekend orders.
- UK – 2 working days.
- EU – 3 - 6 working days.
Tracking Your Order
As soon as your order has been dispatched, we will e-mail you confirmation of your tracking details.
We would be grateful if you can acknowledge receipt of goods by way of email.
Field & Moor’s return policy means that if you are not fully happy with the goods you have received, you can return them back to us., within 30 days of purchase. However, Field & Moor will not be held responsible for any return’s costs of postage and packaging.
The goods returned need to be in their original resaleable condition, and packaging. Once returned you will be able to receive an exchange or refund, which will not include the cost of original postage and packaging. We will not be able to refund or exchange items that appear to have been worn or are not in original condition.
Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit.
If you are returning the item from overseas. The parcel must clearly be marked - “Returning unsuitable Goods to Sender” – failure to do so may result in import duties for which we may hold you liable.
It would be best to contact Field & Moor in advance of Goods being returned explaining the reason. Please send e mail to firstname.lastname@example.org with reason for fault or exchange , in order that we can advise you accordingly.
Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.
Please send your returns items to –
James - Field & Moor, 2 Bicknor Farm Cottages, Sutton Road, Langley, Maidstone. Kent ME17 3NG, United Kingdom.
We aim to process all refunds within 14 working days of receipt of the item. Please be aware at busy times this may take slightly longer.
We will send you an email to confirm that refund has taken place.
Sale items or sample sales items are non- refundable, Field & Moor will grant an exchange for the value towards other items within a fortnight of the purchase date.
Any damages or losses caused by third parties, Field & Moor will not be accountable or held liable.
Returns of Defective items
Please contact email@example.com with clear image of defective part of the footwear and explanation of what’s wrong. It would be useful to have images of damage, overall product, and sole unit as this indicates amount of wear.
Can you also send a copy of the original receipt of purchase, with customer details and method of payment.
Once your return is received and inspected close- up, Field & Moor will send you an e mail to notify you that we have received your item.
We will also notify you of the approval or rejection of your refund. If you are approved then a refund or exchange will be processed and a credit will be applied to your original credit card or method of payment, within 14 days.
Product failure caused by excessive or abusive wear will not be covered, by Field & Moor’s returns policy.
As our product is handcrafted there are circumstances where we need to send your faulty product for a more detailed inspection. We would use an independent testing and repair centre, who will assess the boots. They will provide a report as to whether there is a manufacturing fault arising from general wear and tear. We will discuss this issue and provide you with a course of action you need to follow. You would be accountable for the costs involved in gaining the report.
Cancelling your order
Field & Moor ltd will always be happy to cancel your order, to do this you can contact us through the contact form. Regretfully, its not always possible to stop an order if this has been despatched via the delivery company. Once the item is back with Field & Moor ltd we will process your refund, however Field & Moor ltd will not be liable for the postage and packaging costs should this be the case. In the event of international delivery, any customs tax or duties you may have paid.
Pricing policy of Field & Moor
Prices shown on www.fieldandmoor.co.uk are in GBP sterling and as the Company is a start -up and not yet registered for VAT. International customers outside the EU will be unable to claim back the VAT. Any Customs Duty or Tax from the authorities or Customs of the importing country will need to be paid as it is the customers responsibility.
Third Party Sites
Field & Moor may include hyperlinks on this site to other websites or resources operated by parties outside of our Company.
These sites have not been reviewed by Field & moor and as such we are not responsible or liable for any content on such website.
By using this site, you acknowledge and agree that you have no rights in relation to any copyright, designs, trademarks and all other intellectual property supplied as part of this website. In addition, “content” is defined by any graphics, photographs, including all image rights, and text on this site.
The Terms and Conditions stated above together with all the policies and procedures will be governed in accordance to the relevant United Kingdom laws.
This site is operated by Field & Moor Ltd. Company registration number – 11864820.